DESIGN POLICY

All designs showed on our website’s store are not customizable, We will follow the exact design and any request for changing the decoration / design / colour will not be entertained.

CUSTOMER ORDER POLICY

We will try our best to accommodate and come as close as possible to the design sample shown in product gallery , but please understand that exact replications are not possible since they are all hand-made products. Each of the cake decorators has their own style and technique.

ALLERGY CONCERNS

Customer must inform us regarding their allergy concerns in any specific ingredient before placing the order, we are not a nut free bakery and all of our cakes use eggs as well. We try our very best to make sure our equipment, utensils and work space have been properly sanitized time to time.

REFUND POLICY

Last minute cancellation / change of event date / amendment of cake design is not accepted. Refunds are not allowed after the payment is confirmed. However, if customers must to change or cancel their event, payment amount will be kept as a credit for future use with maximum up to 12 months period from the original confirmation date.