DELIVERY POLICY
- Delivery available within KL & Selangor only by Lalamove car
- Delivery will be arranged based on your selected time slot only
- Drivers will not enter malls, upper-floor premises, or locations requiring paid parking. Please collect at the drop-off point
- Please ensure someone is available to personally receive the cake upon delivery
- Kindly do not request the driver to leave the cake unattended (e.g. gate, guardhouse, floor, etc.)
- For exact timing needed, customer may arrange own driver
- Please provide Order Number during collection
If damage occurs during delivery:
- Contact us immediately with photo proof
- We will assist in claiming from delivery partner / lalamove
SELF-PICKUP POLICY
- Orders can be collected from:
Sri Petaling HQ or Subang SS15 outlet
• Cake Collection Hours:
- Sri Petaling: 11am – 5pm
- Subang SS15: 12pm – 8pm
- If collection is missed, order will be available for pickup the next operation day
- Please mention your Order Number during collection
- We strongly recommend using car instead of motorbike
- Once collected, cake condition is under customer responsibility
CHANGES & CANCELLATION
- RM5 fee applies for any order changes (including designs /date /details)
- Cancellation after order confirmation will incur a 50% cancellation fee.
- No changes or cancellations are allowed within 3 days before collection/delivery.
- All amendment requests are subject to our production schedule and may be declined.
- Refunds are issued as store credit / voucher form only
- By placing an order, you agree to these terms.